Please Read!
TERMS & CONDITIONS
ORDERING: Minimum Order - $100.00
Business Hours: Monday - Friday 9am to 6pm [EST]
NEW ACCOUNTS are shipped COD cash or Certified
Check. COD, Company Check, and Net Terms may be established by submitting a
Credit Application for Approval. Credit Applications are available upon
request. Allow up to 4 weeks for processing.
RETURNED CHECKS will result in terms being
changed to COD, Cash or Certified Check. All pending orders will be held
until balance is cleared. The customer will be charged $50, PLUS all bank
fees. Glow Industries reserves the right to electronically withdraw funds
via TeleCheck for returned checks
[including any fees that are incurred]
LATE PAYMENTS will result in all pending orders
being held until payment is received. Chronically late accounts will be
changed to COD. Any costs incurred by Glow Industries Inc. in the collection
of an account, such as agency fees, attorney fees or court costs will be
charged to the customer. This includes finance charges of 1.5% per month
[Annual Percentage Rate = 18%] on all past due balances.
SHIPPING: Most orders are shipped within 24
hours. Back orders are shipped at the customers request only. All orders are
shipped via UPS unless otherwise requested. All orders are shipped FOB
Perrysburg, Ohio. The customer is responsible for all freight charges, COD
fees, insurance, and handling charges.
REFUSED ORDERS if the fault of Glow Industries
Inc., will be fully credited or reshipped at our expense. On all other
refused orders the customer will be charged a 10% restocking fee plus
all freight charges. If the customer wants the order reshipped the
additional freight charges will be added.
DAMAGES AND SHORTAGES must be reported within
48 hours of receipt of goods. All merchandise laves our warehouse in good
condition. If the cartons are delivered damaged, opened or re-taped you MUST
file a claim with the carrier at the time of delivery. If you have a
shortage it is your responsibility to KEEP THE BOX the merchandise was
shipped in. The box is needed to file a claim on shorted product. If you
throw out the box, or do not have the box, we will be unable to credit you
for the shorted product.
RETURNS: Only manufacturer defects or items
with concealed damages as the result of shipping will be authorized for
return. The merchandise returned must be in the original packaging and free
of all customer markings and tags. All returns MUST have a RETURN
AUTHORIZATION NUMBER. Unauthorized returns will not be accepted. Any return
deemed "saleable" is subject to a 10% restocking fee or will be returned to
the customer at the customer's expense. Items discontinued by Glow
Industries Inc. or the manufacturer are not returnable and no credit will be
issued. Authorizations expire 30 days after date of issue. Speak to your
Glow Industries sales rep to obtain a Return Authorization.
All prices shown are wholesale
prices. Subject to change without notice.
There
may be items on this site that are not legal in your city or state.
It is the customer's obligation to check local and state laws before
ordering.
Glow
Industries
