Terms & Conditions
Minimum Order - $100.00
Monday - Friday 9 a.m. to 6 p.m. (EST)
To Place an Order:
Toll Free: (800) 626-5395
Local: (419) 872-4772
Fax: (419) 872-4773
New Accounts are shipped COD cash, Certified Check and all major Credit Cards. COD, Company Check, and Net Terms may be established by submitting Credit Application for approval. Credit Applications are available upon request and by clicking here. Allow up to 4 (four) weeks for processing.
Returned Checks will result in terms being changed to COD, cash or Certified Check. All pending orders will be held until balance is cleared. The customer will be charged $50.00, Plus all bank fees. Glow Industries reserves the right to electronically withdraw funds via TeleCheck for returned checks (including any fees that are incurred).
Late Payments will result in all pending orders being held until payment is received. Chronically late accounts will be changed to COD. Any costs incurred by Glow Industries Inc. in the collection of an account, such as agency fees, attorney fees or court costs will be charged to the customer. This includes finance charges of 1.5% per month (Annual Percentage Rate = 18%) on all past due balances.
Shipping usually happens within 24 hours. Back orders are shipped at the customer's request only. All orders are shipped via UPS unless otherwise requested. All orders are shipped FOB Perrysburg, Ohio. The customer is responsible for all freight charges, COD fees, insurance, and handling charges.
Refused Orders that are fault of Glow Industries Inc., will be fully credited or reshipped at our expense. On all other refused orders the customer will be charged a 10% restocking fee plus all freight charges. If the customer wants the order reshipped additional freight charges will be added.
Damages and Shortages must be reported within 48 hours of receipt of goods. All merchandise leaves our warehouse in good condition. If the cartons are delivered damaged, opened or re-taped you MUST file a claim with the carrier at the time of delivery. If you have a shortage it is your responsibility to KEEP THE BOX the merchandise was shipped in. The box is needed to file a claim on shorted product. If you throw out the box, or do not have the box, we will be unable to credit you for your shorted product.
Returns are only accepted if the products are defective or damaged as a result of shipping. The merchandise returned must be in the original packaging and free of all customer markings and tags. All returns MUST have a RETURN AUTHORIZATION NUMBER. Unauthorized returns will not be accepted. Any Return deemed "sealable" is subject to a 10% restocking fee or will be returned to the customer at the customer's expense. Items discontinued by Glow Industries Inc. or the manufacturers are not returnable and no credit will be issued. Authorizations expire 30 days after the date of the issue. Speak to your Glow Industries sales representative to obtain a Return Authorization.
All Prices shown are wholesale prices. There may be items on this website that are not legal in your city or state. It is the customer's obligation to check local state laws before ordering.
California business owners in California must have a California's Seller Permit.